Kickstarter Update: February 3rd, 2016

Hi everyone!

Wanted to drop a line and give a small update! We’re working hard to keep up with our New Year’s Resolution of better communication! 🙂

Documentation for the Omega2

For those of you who may have missed it, there is a brand new documentation site for the Omega2! For all of your Omega Documentation needs, take a look at:



 

 

 

You’ll find information on:

We’re constantly adding new articles (and editing existing ones), so make sure to check back often!

Getting Technical Help

The Onion community forum is a great place to interact with other Omega users and get help with technical issues!



Getting in Touch with Us

If you have issues with your order or shipment, the best way to get in touch is by creating a ticket on our helpdesk:



Note that it takes about 7 to 10 days for us to respond due to the high volume of incoming messages, but it is still the best way to get your issues resolved!

Shipping

All of our shipping activities remain on pause during the on-going Lunar New Year holidays in China.

The best estimated shipping dates remain the same as when we originally posted them in the previous Kickstarter campaign update:

Orders with Control Everything Boards

If your order contains a Control Everything (CE) product, note that the Onion and CE products will be shipped separately! You’ll receive a package from us with only Onion products and a package from Control Everything with their products.

It’s possible that you’ll receive the package from CE before the package from Onion, rest assured your package from Onion will make its way to you, sit tight!

Orders with the Hologram Cellular Expansion

The Hologram Cellular Expansion requires another hardware revision that will delay the shipment even more. We thought it would be unfair to make you wait so we will be shipping your other items according to the table above, and then shipping the Hologram Cellular Expansion by itself when it is ready. We don’t have an exact time estimate but it could take up to two or three months.

That’s all for now!

Thank you all for your support and patience! We can’t wait until the holidays in China come to a close, and we can start shipping goodies once again!

Team Onion

 

See the original post over on our Kickstarter Campaign Updates!

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