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Indiegogo Update: March 17th, 2017

Hi everyone!

Happy St. Patrick’s Day! Let’s all turn our LEDs green!

The Kit Shipments

As of yesterday, we’ve shipped 382 kits! Hooray! You should have received an email with your tracking number if you’re expecting a Kit.

Thank you for your patience, we really think you guys will have a great time with these Kits! The guides will all be available next week!

As mentioned in our previous updates, there were 418 Kits meant to be shipped out. Early next week, we will be getting in touch with the 36 backers whose Kits were not shipped.

The Shipping Grand Total?

It’s taken some time, but we’ve shipped 3,856 packages to date (to backers who pledged before February 23rd)!! This corresponds to 4,395 Indiegogo orders since we combined multiple orders from the same person into a single shipment.

What’s Still Left Over?

In total, there are 2,539 backers whose rewards are yet to be shipped out. However, of those, only 671 have completed their survey order form and have provided shipping details and payment. These will be processed for shipping in the next two to four weeks.

The remaining 1,868 have still not completed their order survey forms! Which brings us to the next point…

Surveys!

If you haven’t completed your survey order form, we don’t know what item customizations you want or your most up-to-date shipping address! You’ll also be required to provide payment info for shipping fees and any extra items. As mentioned on our campaign page, perk prices do not include the shipping fees, as they will be calculated based on the destination country and the weight of your order items.

We will not be able to ship your order until your survey is complete! Please complete the survey as soon as possible!

If you don’t know how to get to your survey, please make a ticket on our helpdesk and we’ll provide you with your unique survey URL.

Backers Who Pledged After February 23rd

Indiegogo should release your funds to us on March 23rd and we will then import you into our system. You will then receive an email with the link to your survey order form which you can use to specify your shipping address, shipping fee payment method, and add additional items to your order. Expect the link to your survey in late March!

Thanks for the support!
Team Onion

 

See the original post over on our Indiegogo Campaign page!

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Lazar Demin

One Customer comments “Indiegogo Update: March 17th, 2017

  • Trevor Clarke

    22 Mar 2017 2:31 pm

    Starter Kit arrived today. Thanks for that. Now time to RTFM and get making stuff.

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