Indiegogo Update: January 16th, 2017

Hi everyone!

We’ve got some great news, so let’s dive right in!

We’ve started shipping Indiegogo Omega2 orders!

You read that correctly! So far we’ve shipped about 750 packages, if your package was among this first shipment, there should already be an email in your inbox with your tracking number! We will ship about 750 to 1000 additional packages this week so sit tight if you haven’t gotten an email!

 

Emails from Onion

We’ve heard from some of you that you haven’t been receiving the emails we send out. We would like to ask you to run a search for ‘onion’ on the email address that is associated with your Indiegogo account. Some gmail users have reported that it gets filed under the Promotional tab, so it’s possible that our emails may have been automatically filtered.

To ensure you don’t miss any emails from us, add our hello@onion.io email address to your white-list.

 

Haven’t received your survey?

If you backed the campaign before December 23rd and you’ve searched your email and still can’t find your survey, please create a helpdesk ticket at onion.freshdesk.com. Our customer support team will manually generate your survey URL for you

 

If you backed on December 23rd or afterwards

Your order info will be imported into our system on January 24th when Indiegogo releases the funds to us. Expect to receive your survey in late January and your reward to ship out in mid to late february

 

Thank you all for your patience and support! We can’t wait to see the amazing things you’ll build with the Omega2!

The Onion Team

 

See the original post over on our Indiegogo Campaign page.

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Lazar Demin

15 Customer comments “Indiegogo Update: January 16th, 2017

  • paymon rasekhy

    24 Jan 2017 9:20 pm

    i have ordered my Omega2 + dock kit back in November, but still no news of any delivery date. please respond ASAP!

  • Alan Adamson

    24 Jan 2017 9:24 pm

    HI – I have no idea about a survey or why I need to fill one out (or maybe I did and don’t remember) I have got maybe 2 emails since put in the advanced money. I just got one today which even reminded me that I did in fact want this. Is mine going to ship soon? Please let me know…. thanks!

    • Lazar Demin

      24 Jan 2017 10:43 pm

      We’ll need you to complete the survey (more like an order form) before we can ship your items to you! The survey is used to get your shipping address, shipping payment info, as well as any additional items you may want. If you don’t have an email from us providing a link to your survey, please create a ticket on our helpdesk at onion.freshdesk.com and we’ll provide you with a link! Thank you for your support!

  • Seppo Rausio

    25 Jan 2017 3:48 am

    No news of any delivery date. please respond ASAP!
    I have done my first order September 13 2016!
    Rgds
    Seppo

  • Marcus Schw.

    25 Jan 2017 3:52 pm

    Hi. Today I come home and my package with Omega2 + Expansion Dock is here. Thx a lot. Hope I find on weekend time to play with it.
    Thx from Germany.
    Marcus

  • rhabarber

    26 Jan 2017 6:38 am

    Is it possible to pledge for 5 or 10 Omega+

    • Lazar Demin

      30 Jan 2017 11:32 am

      Yep, you can add to your Indiegogo order in our post-pledge survey!

  • Rohit

    26 Jan 2017 10:36 am

    Hi, I ordered omega2 long way back but I still don’t have any clue when it it going to get deliver. Kindly look into it.

  • Robert Mifflin

    26 Jan 2017 5:34 pm

    FCC status? Thanks!

  • ABhishek

    28 Jan 2017 2:12 am

    Can we back it now.?

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