Indiegogo Update: January 16th, 2017
We’ve got some great news, so let’s dive right in!
We’ve started shipping Indiegogo Omega2 orders!
You read that correctly! So far we’ve shipped about 750 packages, if your package was among this first shipment, there should already be an email in your inbox with your tracking number! We will ship about 750 to 1000 additional packages this week so sit tight if you haven’t gotten an email!
Emails from Onion
We’ve heard from some of you that you haven’t been receiving the emails we send out. We would like to ask you to run a search for ‘onion’ on the email address that is associated with your Indiegogo account. Some gmail users have reported that it gets filed under the Promotional tab, so it’s possible that our emails may have been automatically filtered.
To ensure you don’t miss any emails from us, add our email@example.com email address to your white-list.
Haven’t received your survey?
If you backed the campaign before December 23rd and you’ve searched your email and still can’t find your survey, please create a helpdesk ticket at onion.freshdesk.com. Our customer support team will manually generate your survey URL for you
If you backed on December 23rd or afterwards
Your order info will be imported into our system on January 24th when Indiegogo releases the funds to us. Expect to receive your survey in late January and your reward to ship out in mid to late february
Thank you all for your patience and support! We can’t wait to see the amazing things you’ll build with the Omega2!
The Onion Team
See the original post over on our Indiegogo Campaign page.
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